operator:
STALAGMIT,a.s.
Varšavská 715 / 36, Vinohrady
120 00 Praha 2,
IČ: 273 77 342, DIČ: CZ 273 77 342
Terms of use of the web interface
You are on the web interface of the Sobáčov Family Restaurant (hereinafter referred to as the ‘web interface’), which is operated by the entity
STALAGMIT a.s. Sobáčov - Mladeč 111, Mladeč 783 21, Czech Republic
Delivery address:
Penzion Sobáčov, Sobáčov – Mladeč 111, Mladeč 783 21, Czech Republic
Phone number: +420 775 140 705
Contact e-mail: rezervace.sobacov@gmail.com
Please note that regardless of whether you make purchases through the web interface, register on it or simply visit it, you must observe the following rules, which define and specify the conditions of use of all functional components of the web interface.
1. Registration on the web interface
You can register using the registration form on the web interface. In the registration form you must fill in the required information, in particular your first name, last name and contact e-mail. By registering, you create a user account.
A username and password are required to access the user account. Keep the user account access data secret. We are not responsible for any misuse of the user account by a third party.
The information provided during registration must be true and complete. We may terminate an account that uses false or incomplete information without refund.
In the event of changes to your details, we recommend that you update them in your user account without delay.
Through your user account you can mainly order goods, track orders and manage your user account. Any additional functions of the user account are always indicated on the web interface.
Please note that we are entitled to terminate your user account without refund if there is a violation of good morals, applicable law or these terms of use via your account.
2. Privacy policy
When you complete an order or register on the web interface, you provide us with some of your personal information. Furthermore, when using the web interface, other data to which we have access is collected, stored and processed. By entering your personal data and using the web interface, you consent to the processing and collection of your personal data to the extent and for the purposes set out below, until you object to such processing.
The Seller shall fulfil its information obligation towards the Buyer within the meaning of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the ‘GDPR’) in relation to the processing of the Buyer's personal data for the purposes of the performance of the Purchase Agreement, for the purposes of the negotiations of this Agreement and for the purposes of the Seller's public law obligations by means of a separate document.
Personal data are data that you voluntarily provide to us in the context of completing an order or registration. Personal data mean any information that identifies or can identify a specific person. Personal data include, but are not limited to, first and last name, photograph, date of birth, e-mail address and home address or telephone number.
Other information that we collect automatically in connection with the use of the web interface includes IP address, browser, device and operating system type, time and number of accesses to the web interface, information obtained through cookies and other similar information. Please note that we may collect these additional data even without registration and regardless of whether you make a purchase on the web interface or not.
We primarily use personal and other data to enable you to access your account and to make the web interface as easy to use as possible.
We also use the data to communicate with you about managing your account and for user support. The data may be used to improve our services, including the use of analytics to analyse the behaviour of users of the web interface.
The data may be used for business and marketing purposes, i.e. to maintain a database of web interface users and to offer goods and services, for an indefinite period of time. By placing an order or registering
You can withdraw your consent to receive commercial communications and electronic mail for direct marketing purposes at any time by sending an e-mail to our contact e-mail address.
We do not pass on your personal data to any other person. The exceptions are external carriers and persons involved in the delivery of goods or provision of services. Your personal data is passed on to such persons to the minimum extent necessary for the delivery of the goods or provision of the service.
3. Google services and cookies
The web interface uses so-called ‘cookies’ for its operation. The web interface also uses Google Analytics and, where applicable, other services provided by Google, Inc. (‘Google’). The use of cookies also occurs in the context of the use of these services.
Cookies are text files that are stored on the computer or other electronic device of each visitor to a web interface, which allow the analysis of the use of the web interface.
By ticking the consent box on the web interface, you consent to the use of cookies and to the processing of data about you by Google and us in the manner and for the purposes described in more detail on the web interface.
You can refuse the use of cookies by selecting the appropriate settings in your internet browser.
Please note that if you refuse the use of cookies, you may not be able to use the full functionality of the web interface.
If you are interested in how Google uses the data it receives from us, you can find out this information by clicking on the following link: How Google uses data when you use our partners' websites or apps
4. Copyright protection
The content of the web pages located on the web interface (text, photographs, images, logos, etc.), including the web interface software and these terms and conditions, is protected by our copyright and may be protected by other rights of other persons. You may not modify, copy, reproduce, distribute or use the content for any purpose without our permission or the permission of the copyright holder. In particular, you are prohibited from providing free or paid access to the photographs and text located on the web interface.
The names and designations of products, goods, services, and companies may be registered trademarks of their respective owners.
In the event of non-compliance with the prohibition described above, we will proceed in accordance with Act No. 121/2000 Coll., Copyright Act, as amended.
In particular, we, as the copyright holder, have the right to demand that infringements of our copyrights be refrained from and to demand the withdrawal of unauthorized copies of protected content.
Furthermore, we have the right to claim reasonable compensation for the damage caused.
5. Other relationships related to the use of the web interface
Please note that clicking on certain links on the web interface may cause you to leave the web interface and be redirected to third party websites.
We are not liable for any errors resulting from third party intervention in the web interface or from its use contrary to its intended use. When using the web interface, you must not use mechanisms, software, scripts or other procedures that could adversely affect its operation, i.e. in particular interfere with the function of the system or place an unreasonable load on the system, and you must not carry out any activity that could enable you or third parties to interfere with or make unauthorised use of the software or other components that make up the web interface or use the web interface or parts of it or the software in a way that is contrary to its purpose or intent.
We cannot guarantee you uninterrupted access to the web interface, nor the safety and security of the web interface. We are not liable for damages caused by access to and use of the web interface, including any damages caused by downloading data posted on the web interface, damages caused by interruptions in service, malfunction of the web interface, computer viruses, damages due to loss of data, profit or unauthorized access to transmissions and data.
If you commit any illegal or unethical act while using the web interface, we may restrict, suspend or terminate your access to the web interface without any compensation. In this case, you shall furthermore be obliged to reimburse us in full for any damages proven to have been caused by your conduct pursuant to this paragraph.
6. Conclusion of a purchase agreement
All presentation of the goods placed on the web interface of the shop is informative and the Seller is not obliged to conclude a purchase contract regarding these goods. Section 1732(2) of the Civil Code shall not apply.
The web interface of the shop contains information about the goods, including the prices of the individual goods and the cost of returning the goods if they cannot be returned by normal postal means by their nature. The prices of the goods remain valid for as long as they are displayed on the web interface of the shop. This provision does not limit the Seller's ability to conclude a purchase contract on individually agreed terms.
The web interface of the shop also contains information about the costs associated with packaging and delivery of goods. The information on the costs associated with the packaging and delivery of goods listed on the web interface of the shop is valid only in cases where the goods are delivered within the Czech Republic.
To order goods, the Buyer shall fill in the order form on the web interface of the shop. The order form contains in particular information about:
Prior to sending or collecting the order to the Seller, the Buyer shall be allowed to check and change the data entered by the Buyer in the order, also with regard to the Buyer's ability to identify and correct errors made in entering data into the Order. The Buyer sends the order to the Seller by clicking on the ‘Send Order’ button. The information provided in the order is considered correct by the Seller. The Seller shall confirm receipt of the order to the Buyer immediately upon receipt by e-mail to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the ‘Buyer's e-mail address’).
Depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the order (e.g. in writing or by telephone).
The contractual relationship between the Seller and the Buyer is established by the delivery of the order confirmation (acceptance), which is sent by the Seller to the Buyer by electronic mail to the Buyer's electronic mail address.
The Buyer agrees to the use of remote means of communication in concluding the purchase contract. The costs incurred by the Buyer in using distance communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the Buyer, without any difference from the basic rate.
7. Electronic sale of vouchers
Electronic vouchers are offered for sale on the website. The electronic vouchers allow you to apply a discount in the Sobáčov Family Restaurant in the amount of 500 CZK, 1000 CZK and 2000 CZK. This discount corresponds to the nominal value of the voucher and the vouchers are sent electronically in PDF format after successful purchase. Each voucher has a unique code. Vouchers are valid for 6 months from the date of purchase and their authenticity is verified on the spot when claiming the discount.
8. Withdrawal from a contract/order
The Buyer acknowledges that according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw: from a contract of sale for the delivery of goods that have been modified according to the wishes of the buyer or for the buyer's person, from a contract of sale for the delivery of perishable goods as well as goods that have been irretrievably mixed with other goods after delivery, from a contract of sale for the delivery of goods in sealed packaging that the consumer has removed from the packaging and cannot be returned for hygienic reasons, and from a contract of sale for the delivery of an audio or visual recording or a computer program if the consumer has broken their original packaging.
Unless it is a case of perishable goods or another case in which the purchase contract cannot be withdrawn from, the Buyer has the right to withdraw from the purchase contract within fourteen (14) days of receipt of the goods in accordance with the provisions of Section 1829(1) of the Civil Code, where the subject of the purchase contract is several types of goods or the delivery of several parts, this period shall run from the date of receipt of the last delivery of the goods. The withdrawal from the purchase contract must be sent to the Seller within the period specified in the previous sentence. The Buyer may send the notice of withdrawal from the purchase contract, inter alia, to the Seller's business address or to the Seller's e-mail address rezervace.sobacov@gmail.com
In the event of withdrawal from the purchase contract pursuant to these terms and conditions, the purchase contract shall be cancelled from the outset. The goods must be returned to the Seller within fourteen (14) days of withdrawal from the contract. If the Buyer withdraws from the purchase contract, the Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.
In the event of cancellation of the contract under these terms and conditions, the Seller shall return the money received from the Buyer within fourteen (14) days of the Buyer's cancellation of the contract in the same manner as the Seller received it from the Buyer (except for additional costs incurred as a result of the Buyer's chosen method of delivery or payment other than the cheapest standard delivery method offered by the Seller). The Seller is also entitled to return the performance provided by the Buyer upon return of the goods by the Buyer or otherwise, provided that the Buyer agrees and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the received money to the Buyer before the Buyer returns the goods to the Seller or proves that they have sent the goods to the Seller.
The Seller is entitled to unilaterally offset the claim for reimbursement of damages to the goods against the Buyer's claim for reimbursement of the purchase price.
In cases where the Buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829(1) of the Civil Code, the Seller is also entitled to withdraw from the purchase contract at any time until the Buyer receives the goods. In this case, the Seller shall refund the purchase price to the Buyer without undue delay, by bank transfer to the account designated by the Buyer.
9. Payment methods
The customer is obliged to pay the purchase price for the delivered goods by bank transfer to the Stalagmit,a.s. account listed on the tax document under the appropriate reference number or by credit card.
On-line payments are provided by the Stripe payment gateway. The service provider, Stripe, is a licensed payment institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secure and all information is encrypted.
Payment by card
The fastest way to pay online. You enter your card number, expiry date and CVC code (the three numbers you'll find on the signature line on the back of your card) into the Stripe payment gateway interface. It is all secured with the 3D Secure standard, so you will probably be asked to enter a numeric code, which you will receive via text message from your bank.
Payment by bank transfer
Instant payment via online banking. The Stripe payment gateway will redirect you to your online banking account, where you log in as usual and confirm the payment order you have already prepared.
Once the payment is complete, you will be redirected back to the shop. The payment is confirmed immediately and we will process the order without delay.
In the case of a bank transfer, the purchase price is deemed to be paid when the relevant amount is credited to the Stalagmit,a.s. account indicated on the tax document. Proof of payment in cash means a cash receipt issued by the customer and confirmed by Stalagmit,a.s. or a cash receipt issued to the customer by Stalagmit,a.s.
The purchase price for the goods delivered by Stalagmit,a.s. to the customer on the basis of the customer's order is payable by the date indicated on the tax receipt issued by Stalagmit,a.s. to the customer.
The customer is obliged to pay all obligations to SVBB,s.r.o. according to the rules set out in these general terms and conditions, unless Stalagmit,a.s. has agreed individual payment terms in writing. In the event that the customer is in default in the payment of the purchase price or part thereof, they are obliged to pay a contractual penalty of 0.05% of the amount due for each day of delay.
Stalagmit,a.s. reserves the right to require the customer who has outstanding overdue obligations to Stalagmit,a.s. or has had such obligations repeatedly in the past to pay in cash upon delivery of the goods. If the customer does not accept this condition, Stalagmit,a.s. reserves the right to deliver the ordered goods to the customer only after they have paid all their obligations to Stalagmit,a.s.
The voucher is not considered as a security. The voucher is no longer available for sale and cannot be reused. It is possible to withdraw from the contract and return the voucher within fourteen days from the date of payment for the voucher (where payment means the date of crediting the full amount of the voucher to the operator's account), the customer will then be refunded the amount paid for the voucher. The voucher code will be invalidated by the operator and can no longer be used. Only the customer is entitled to a refund. It is not possible to request withdrawal from the contract for a voucher that has already been redeemed. The cancellation request is to be made by sending an e-mail to rezervace.sobacov@gmail.com, the customer shall provide the order information.
10. Complaints for delivered or takeaway meals
Complaints shall be made in writing by sending an e-mail to rezervace.sobacov@gmail.com. Only the customer can make a complaint. They must indicate the order number and describe the defects of the goods. In the event that the customer duly makes a legitimate complaint, they have the right to have the defects rectified and, if this is not possible, to receive reasonable compensation or to withdraw from the contract.
Claims shall not apply in the following cases
The fastest way to settle a claim is to visit us directly at our restaurant at Sobáčov 111, Mladeč, Czech Republic. Complaints can be settled by replacing the product with a new one or refunding the money.
Payment for accommodation, services, cancellation fees:
The client is obliged to pay the price for the accommodation and services provided in accordance with the current price list, but no later than on the day of termination of the stay on presentation of the bill, together with an account of the deposits made by the client.
The accommodation provider reserves the right to require a deposit of 30% to 100% of the accommodation price from the client at the time of booking. The booking becomes binding for the accommodation facility upon receipt of the deposit payment to the accommodation provider's account, unless otherwise agreed.
In the event of a shortened stay or other change by the client, the accommodation provider has the right to charge the client the full amount (100%) of the agreed price for the entire length of stay.
The accommodation provider is entitled to charge cancellation fees, and to use the deposit to pay for them, in the event that the client cancels their reservation in writing, electronically or by phone, according to the following conditions:
Regular stay (BAR – refundable):
Cancellation must be communicated directly with the accommodation provider and can be made no later than 7 DAYS prior to arrival. Failure to do so or failure to arrive will result in a cancellation fee of 50% of the total stay. The deposit and booking fee (where charged) are non-refundable.
Bookings with prepayment required (non-refundable) and First-Minute promotions are discounted:
The total price of the accommodation will be charged by the accommodation provider on the day the booking is made and is non-refundable. Please note that in case of cancellation of this type of booking, the total cost of the accommodation will be charged by the accommodation provider in the amount of the deposit paid. Changes to this booking type are not possible.
Bookings for discounted stays and all accommodation packages:
Cancellation must be communicated directly with the accommodation provider and can be made no later than 30 DAYS prior to arrival. Failure to do so or failure to arrive will result in a cancellation fee of 100% of the total stay. The deposit and booking fee (where charged) are non-refundable.
Travel agencies and other accommodation intermediaries:
Cancellation and payment terms are governed by contractual guidelines agreed with the relevant accommodation intermediary.
Cancellation conditions – weddings:
In case of full cancellation or reduction higher than the above, we will charge the excess items at their contractual value.
PAYMENT TERMS
Each event to be handled individually and due date and % of payment to be adjusted according to the time of arrival of the group (event)
